FAQ's

1. How can I place an order?

Browse our products, select the item you want, add it to your cart, and proceed to checkout. Enter your delivery and payment details to complete your order.

2. What payment methods do you accept?

We accept the payment methods displayed at checkout, which may include credit/debit cards, UPI, net banking, wallets, and other available payment options.

3. How long does delivery take?

Orders are generally delivered within [3–7 business days] after dispatch. Delivery times may vary depending on your location and courier service.

4. How can I track my order?

Once your order has been shipped, we will provide tracking information through [email/SMS/WhatsApp], where available.

5. Can I cancel my order?

Yes, you may request cancellation before your order is shipped. Once an order has been dispatched, cancellation may not be possible.

6. Can I return a product?

Yes, eligible products can generally be returned within [7/14/30 days] of delivery. Please check our Return & Refund Policy for complete details.

7. What if I receive a damaged or incorrect product?

Please contact us at [your-email@example.com] within [48 hours/7 days] of delivery. We may request photos or videos of the product and packaging to help resolve the issue.

8. How long does a refund take?

Once an approved return has been received and inspected, refunds are generally processed within [5–10 business days]. Your bank or payment provider may require additional time to reflect the refund.

9. Do you offer exchanges?

Exchanges may be available for eligible products, subject to stock availability. Contact us at [your-email@example.com] to request an exchange.

10. Do you offer Cash on Delivery (COD)?

Cash on Delivery is available [if applicable] for selected locations and orders. The availability of COD will be shown during checkout.

11. Do you ship internationally?

We currently ship to [India / selected countries / worldwide]. International customers may be responsible for applicable customs duties and taxes.

12. What should I do if my order is delayed?

If your order has not arrived within the estimated delivery period, please contact us with your order number. We will check the shipment status and assist you.

13. Can I change my shipping address after placing an order?

If your order has not yet been shipped, contact us as soon as possible. We will try to update the address, but changes cannot be guaranteed after dispatch.

14. Are my payment details secure?

We use appropriate security measures and trusted payment providers to help protect your payment information. We do not intentionally store sensitive payment details unless necessary and permitted by applicable requirements.

15. How can I contact customer support?

You can contact our customer support team at:

Email: [your-email@example.com]
Phone/WhatsApp: [Your Phone Number]
Business Hours: [Days & Hours]

We will do our best to respond as soon as possible.