Return Policy

Effective Date: September 1, 2026

Thank you for shopping with [Company/Website Name]. We want you to be satisfied with your purchase. This Return & Refund Policy explains when and how you can return products and request a refund.

1. Return Eligibility

You may request a return within [7/14/30] days of receiving your order.

To be eligible for a return, the product must generally:

  • Be unused and in its original condition.
  • Be returned in the original packaging, where applicable.
  • Include all accessories, tags, manuals, and other items supplied with the product.
  • Be accompanied by proof of purchase or order details.

Certain products may not be eligible for return due to their nature or applicable laws.

2. Non-Returnable Items

The following items may not be eligible for return:

  • Personalized or customized products.
  • Perishable goods.
  • Products that have been used, damaged, or altered by the customer.
  • Items purchased as final sale.
  • Gift cards, where applicable.
  • Products that cannot legally or safely be returned.

3. How to Request a Return

To request a return, contact us at [your-email@example.com] within the applicable return period.

Please provide:

  • Order number.
  • Product name.
  • Reason for return.
  • Photos or videos, if the product is damaged, defective, or incorrect.

We will provide return instructions after reviewing your request.

4. Return Shipping

For returns due to a change of mind or incorrect selection, the customer may be responsible for return shipping costs.

If the product is defective, damaged during delivery, or incorrectly shipped by us, we may cover the applicable return shipping costs.

5. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method within [5–10 business days].

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

6. Partial Refunds

In some circumstances, only a partial refund may be provided, such as when:

  • The product shows signs of use beyond what is reasonably necessary to inspect it.
  • The product or packaging is damaged due to customer handling.
  • Parts, accessories, or original packaging are missing.

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within [48 hours/7 days] of delivery.

We may request photographs, videos, or other information to verify the issue. Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate resolution.

8. Exchanges

If you wish to exchange a product, please contact us at [your-email@example.com].

Exchanges are subject to product availability and eligibility under this policy.

9. Order Cancellation

You may request cancellation of an order before it has been shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow the return process described above.

10. Refund Exceptions

We reserve the right to refuse a return or refund where the product does not meet the eligibility requirements described in this policy, subject to applicable consumer protection laws.

Nothing in this policy is intended to limit any rights you may have under applicable law.

11. Contact Us

For questions regarding returns or refunds, please contact us:

[Company/Website Name]
Email: [your-email@example.com]
Phone: [Your Phone Number]
Address: [Your Business Address]